SHIPPING & RETURNS

7. SHIPPING AND DELIVERY

7.1. ORDERS WILL BE SHIPPED TO THE SHIPPING ADDRESS PROVIDED BY THE CUSTOMER AT THE TIME OF SUBMITTING THE ORDER. DELIVERY DATE IS APPROXIMATE AND NON-BINDING FOR THE MISLEDS.

7.2. DELIVERY IS AVAILABLE ONLY FOR THE COUNTRIES LISTED BELOW. HOWEVER, IN CASE DELIVERY TO ONE OF THE LISTED COUNTRIES SHOULD NOT BE AVAILABLE, THE CUSTOMER RESIDING IN THE AFFECTED COUNTRY WILL NOT BE ABLE TO PURCHASE THE PRODUCT AND THE MISLEDS SHALL NOT BE HELD LIABLE. 

COUNTRY LIST:

AFGHANISTAN

KIRIBATI

ALBANIA

ALGERIA

ANDORRA

ANGOLA

ANGUILLA

ANTARCTICA

ANTIGUA AND BARBUDA

ARGENTINA

ARMENIA

ARUBA

AUSTRALIA

AUSTRIA

AZERBAIJAN

BAHAMAS

BAHREIN

BANGLADESH

BARBADOS

BELARUS

BELGIUM

BELIZE

BENIN

BERMUDA

BHUTAN

BOLIVIA

BOSNIA AND HERZEGOVINA

BOTSWANA

BOUVET ISLAND

BRAZIL

BRITISH INDIAN OCEAN TERRITORY

BRITISH VIRGIN ISLANDS

BRUNEI

BULGARIA

BURKINA FASO

BURUNDI

CAMBODIA

CAMEROON

CANADA

CANARY ISLANDS

CAPE VERDE

CAYMAN ISLANDS

CENTRAL AFRICAN REPUBLIC

CHAD

CHILE

CHINA

CHRISTMAS ISLAND

COLOMBIA

COMOROS

CONGO

COOK ISLANDS

COSTA RICA

CROATIA

CURAÇAO

CYPRUS

CZECH REPUBLIC

DENMARK

DJIBOUTI

DOMINICA

DOMINICAN REPUBLIC

EAST TIMOR

ECUADOR

EGYPT

EL SALVADOR

EQUATORIAL GUINEA

ESTONIA

ETHIOPIA

FALKLAND ISLANDS

FAROE ISLANDS

FIJI ISLANDS

FINLAND

FRANCE

FRENCH GUIANA

FRENCH POLYNESIA

GABON

GAMBIA

GEORGIA

GERMANY

GHANA

GIBRALTAR

GREECE

GREENLAND

GRENADA

GUADELOUPE

GUAM

GUATEMALA

GUERNSEY, C.I.

GUINEA

GUINEA-BISSAU

GUYANA

HAITI

HONDURAS

HONG KONG SAR

HUNGARY

ICELAND

INDIA

INDONESIA

IRAQ

IRELAND

ISRAEL

ITALY

IVORY COAST

JAMAICA

JAPAN

JERSEY, C.I.

JORDAN

KAZAKHSTAN

KENYA

KOSOVO

KUWAIT

KYRGYZSTAN

LAO PEOPLES DEMOCRATIC REPUBLIC

LATVIA

LEBANON

LESOTHO

LIECHTENSTEIN

LITHUANIA

LUXEMBOURG

MACAU

MADAGASCAR

MALAWI

MALAYSIA

MALDIVES

MALI

MALTA

MARSHALL ISLANDS

MARTINIQUE

MAURITANIA

MAURITIUS

MEXICO

MICRONESIA, FED. STATES OF

MOLDOVA

MONACO

MONGOLIA

MONTENEGRO

MONTSERRAT

MOROCCO

MOZAMBIQUE

NAMIBIA

NAURU

NEPAL

NETHERLANDS (HOLLAND)

NETHERLANDS ANTILLES

NEW CALEDONIA

NEW ZELAND

NICARAGUA

NIGER

NIGERIA

NIUE

NORFOLK ISLAND

NORTHERN MARIANA ISLANDS

NORWAY

OMAN

PAKISTAN

PALAU

PANAMA

PAPUA NEW GUINEA

PARAGUAY

PERU

PHILIPPINES

PITCAIRN ISLANDS

POLAND

PORTUGAL

PUERTO RICO

QATAR

REPUBLIC OF KOREA (SOUTH KOREA)

REPUBLIC OF MACEDONIA

RÉUNION

ROMANIA

RUANDA

RUSSIA

SAINT HELENA

SAINT KITTS AND NEVIS

SAINT LUCIA

SAINT VINCENT AND GRENADINE

SAINT-PIERRE AND MIQUELON

SAN MARINO

SÃO TOMÉ AND PRÍNCIPE

SAUDI ARABIA

SENEGAL

SERBIA

SEYCHELLES

SIERRA LEONE

SINGAPORE

SLOVAKIA

SLOVENIA

SOLOMON ISLANDS

SOUTH AFRICA

SPAIN

SRI LANKA

SURINAME

SWAZILAND

SWEDEN

SWITZERLAND

TAIWAN

TAJIKISTAN

TANZANIA

THAILAND

TOGO

TOKELAU

TONGA

TRINIDAD AND TOBAGO

TUNISIA

TURKEY

TURKS AND CAICOS ISLANDS

TUVALU

UGANDA

UKRAINE

UNITED ARAB EMIRATES

UNITED KINGDOM

UNITED STATES OF AMERICA

URUGUAY

US VIRGIN ISLANDS

UZBEKISTAN

VANUATU

VATICAN CITY STATE

VENEZUELA

VIETNAM

WALLIS AND FUTUNA

WESTERN SAHARA

YEMEN

ZAIRE

ZAMBIA

ZIMBABWE

 

7.3. SHIPPING FEES ARE AT CUSTOMER’S EXPENSE AND MAY VARY DEPENDING ON THE SHIPPING DESTINATION, AS EXPLAINED BELOW:

ITALY: FREE SHIPPING

EUROPEAN COUNTRIES:

SHIPPING FEES: € 20

COUNTRIES INCLUDED: EU COUNTRIES - AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, IRELAND, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, CZECH REPUBLIC, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, HUNGARY, MONACO.

UNITED KINGDOM:

SHIPPING FEES: €30

FEES DISPLAYED ON THE WEBSITE FOR UK ARE VAT-INCLUDED BUT DO NOT INCLUDE EXCISE DUTIES. EXCISE DUTIES ARE AT CUSTOMER'S EXPENSE. 

THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

JAPAN:

SHIPPING FEES: €30

FEES DISPLAYED ON THE WEBSITE FOR JAPAN ARE VAT-INCLUDED BUT DO NOT INCLUDE EXCISE DUTIES. EXCISE DUTIES ARE AT CUSTOMER'S EXPENSE. 

THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

SWITZERLAND:

SHIPPING FEES: €30

FEES DISPLAYED ON THE WEBSITE FOR SWITZERLAND ARE VAT-INCLUDED BUT DO NOT INCLUDE EXCISE DUTIES. EXCISE DUTIES ARE AT CUSTOMER'S EXPENSE. 

THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

REPUBLIC OF KOREA (SOUTH KOREA):

SHIPPING FEES: €30

FEES DISPLAYED ON THE WEBSITE FOR THE REPUBLIC OF KOREA ARE VAT-INCLUDED BUT DO NOT INCLUDE EXCISE DUTIES. EXCISE DUTIES ARE AT CUSTOMER'S EXPENSE. 

THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

HONG KONG-CHINA:

SHIPPING FEES: €30

FEES DISPLAYED ON THE WEBSITE FOR HONG KONG ARE VAT-INCLUDED BUT DO NOT INCLUDE EXCISE DUTIES. EXCISE DUTIES ARE AT CUSTOMER'S EXPENSE. 

THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

UNITED STATES:

SHIPPING FEES: €30

FEES DISPLAYED ON THE WEBSITE FOR THE UNITED STATES ARE VAT-INCLUDED BUT DO NOT INCLUDE EXCISE DUTIES. EXCISE DUTIES ARE AT CUSTOMER'S EXPENSE. 

THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

IN ORDER TO COMPLETE DELIVERY, THE U.S. BUREAU OF CONSUMER PROTECTION MAY REQUIRE THE SOCIAL SECURITY NUMBER – SSN. 

REST OF THE WORLD:

SHIPPING FEES: €30

APPLICABLE EXCISE DUTIES AND IMPORT TAXES ARE AT CUSTOMER’S EXPENSE.THE APPLICABLE AMOUNT SHALL BE PAID TO THE CARRIER AS DESCRIBED BY THE CARRIER.

7.4. IT IS THE CUSTOMER'S RESPONSIBILITY TO CHECK THE QUANTITY AND CONDITIONS OF THE GOODS UPON DELIVERY. IN CASE GOODS ARE DAMAGED OR DO NOT MATCH THE ORDERED QUANTITY, CUSTOMER SHALL IMMEDIATELY NOTIFY THE CARRIER AND SIGN THE DELIVERY NOTE SUBJECT TO CHECKS; CUSTOMER SHALL ALSO NOTIFY THE MISLEDS AT

ORDERS@THEMISLEDS.COM WITHIN 3 DAYS OF THE DELIVERY DATE.

IN THIS CASE, AGAINST VERIFICATION, THE MISLEDS WILL REPLACE THE MISSING OR DAMAGED GOODS AS PER THE CUSTOMER’S ORDER.

 8. PARCEL TRACKING

8.1. ONCE THE ORDER REACHES THE CARRIER, THE MISLEDS WILL SEND THE CUSTOMER A NOTIFICATION VIA E-MAIL WITH THE ORDER WAYBILL NUMBER (AWB). 

IN ORDER TO TRACK THE SHIPPING STATUS, CUSTOMER CAN VISIT THE COURIER WEBSITE AND TYPE IN THE DEDICATED SEARCH AREA THE AWB NUMBER STATED IN THE E-MAIL.

 9.  FAILURE TO DELIVER 

9.1. BY REGISTERING AN ORDER, CUSTOMER ENGAGES IN A COMMERCIAL RELATIONSHIP WITH THE MISLEDS AND COMMITS TO ACCEPT THE PARCEL DELIVERY RELATED TO THE ORDER MADE. WHERE A PARCEL IS NOT DELIVERED TO THE CUSTOMER’S ADDRESS FOR REASONS RELATED TO THE CUSTOMER’S NON-COOPERATION (INCOMPLETE/INCORRECT PHONE NUMBER, RECIPIENT NOT AVAILABLE) OR WHERE THE CUSTOMER REFUSES THE DELIVERY, PARCEL WILL BE RESENT TO THE MISLEDS (THE SENDER) IN ITALY AT CUSTOMER’S EXPENSE. COSTS CHARGED TO THE CUSTOMER INCLUDE SHIPPING FEES AND ANY CUSTOMS FEE; THESE COSTS WILL BE WITHHELD FROM THE AMOUNT DUE TO THE CUSTOMER.

 10. RIGHT OF WITHDRAWAL

10.1. CUSTOMER HAS THE RIGHT TO TERMINATE THE AGREEMENT CONCLUDED WITH THE SELLER WITHOUT INCURRING IN ANY PENALTY AND WITHOUT SPECIFYING THE REASON, WITHIN FOURTEEN (14) DAYS AFTER RECEIVING THE PRODUCTS PURCHASED.

10.2 IF YOU WISH TO EXERCISE THE RIGHT OF WITHDRAWAL YOU CAN DO SO WITHIN 14 DAYS OF RECEIPT OF THE GOODS THROUGH THE FOLLOWING PROCEDURE: COMMUNICATE THAT YOU INTEND TO MAKE THE RETURN VIA E-MAIL AT ORDERS@THEMISLEDS.COM SPECIFYING YOUR ORDER NUMBER AND THE ITEM/ITEMS YOU INTEND TO RETURN;

10.3. CUSTOMER SHALL RETURN THE PRODUCTS TO THE SELLER VIA THE CARRIER WITHIN SEVEN (7) DAYS AFTER NOTIFYING THE SELLER OF THE DECISION TO TERMINATE THE AGREEMENT.

10.4. PRODUCTS MUST BE RETURNED UNDAMAGED, UNUSED IN THEIR ORIGINAL PACKAGING AND WITH ALL TAGS AND SHIPPED WITHIN 14 BUSINESS DAYS OF RECEIPT TO:

THE MISLEDS - OPERATIONS OFFICE

VIA XXV APRILE, 34 

52100, AREZZO (AR), ITALY

EXCISE DUTIES, IF ANY, ARE AT CUSTOMER’S EXPENSE AND WILL BE DEDUCTED FROM THE REFUND DUE.

THE COST OF RETURNING THE PRODUCT/S TO OUR WAREHOUSE IS THE RESPONSIBILITY OF THE CUSTOMER WHO IS FREE TO CHOOSE THE CARRIER HE/SHE PREFERS FOR THE SHIPMENT. ONLY IN CASE OF PRODUCT DEFECTS ATTRIBUTABLE TO THE MISLEDS, THE COMPANY RESERVES THE RIGHT TO CONSIDER TAKING CHARGE OF THE COST.

10.5. RIGHT OF WITHDRAWAL SHALL BE CONSIDERED DULY EXERCISED WHEN TERMS HEREBY STATED IN ARTICLE 7 ARE COMPLIED WITH AND WHEN THE FOLLOWING CONDITIONS ARE FULLY MET:

- CUSTOMER HAS FILLED IN THE ONLINE RETURN FORM BY LOGGING IN THE RESERVED AREA WITHIN 14 DAYS AFTER RECEIVING THE ORDER.
- PRODUCTS HAVE NOT BEEN WORN, WASHED OR USED;
- BRAND TAG MUST BE ATTACHED, AS IT IS AN INTEGRAL PART OF THE GOODS;
- PRODUCTS MUST BE RETURNED WITH THE ORIGINAL PACKAGE, WHICH MUST NOT BE ALTERED OR DAMAGED, WITH ORIGINAL TAGS, PACKAGING AND OTHER ACCESSORIES (DUST BAG, GARMENT BAG, ETC.) RECEIVED IN THE ORIGINAL ORDER; ORIGINAL PACKAGES MUST NOT BE USED AS PACKAGING BOXES FOR THE SHIPMENT. 
- PRODUCTS MUST BE RETURNED TO THE FORWARDER WITHIN FOURTEEN (14) DAYS AFTER NOTIFYING THE SELLER THE DECISION TO TERMINATE THE AGREEMENT;
- PRODUCTS MUST NOT BE DAMAGED.

10.6. IF THE RIGHT OF WITHDRAWAL IS DULY EXERCISED IN ACCORDANCE WITH THE TERMS AND CONDITIONS STATED IN ARTICLE 7, SELLER SHALL REFUND ANY AMOUNT ALREADY PAID BY THE CUSTOMER FOR THE PRODUCTS’ PURCHASE, IN ACCORDANCE WITH THE RELEVANT TERMS AND CONDITIONS PROVIDED.

10.7. AMOUNTS SHALL BE REFUNDED TO THE CUSTOMER AS SOON AS POSSIBLE AND IN ANY CASE WITHIN FOURTEEN (14) DAYS AFTER THE SELLER RECEIVES RETURNED GOODS AND AFTER CHECKING THE ABOVE-MENTIONED TERMS AND CONDITIONS HAVE BEEN COMPLIED TO.

10.8. IF TERMS AND CONDITIONS FOR WITHDRAWAL AS OF POINTS A), B), C), D), E) AND F) OF ARTICLE 10 ARE NOT COMPLIED WITH, THE CUSTOMER WILL NOT BE ENTITLED TO THE REFUND OF ANY AMOUNT ALREADY PAID TO THE SELLER. WITHIN 14 DAYS AFTER SENDING THE E-MAIL NOTIFYING THE CUSTOMER THAT REFUND REQUEST HAS BEEN DECLINED, CUSTOMER MAY CHOOSE TO HAVE BACK HIS/HER PRODUCTS, AT HIS/HER OWN EXPENSE AND IN THE SAME CONDITIONS AS ITEMS WERE RETURNED, BY NOTIFYING THE SELLER VIA THE PROCEDURE THAT WILL BE COMMUNICATED TO THE CUSTOMER. OTHERWISE, THE SELLER MAY KEEP THE PRODUCTS IN ADDITION TO THE AMOUNTS THE CUSTOMER ALREADY PAID FOR THE PURCHASE.

10.9. SELLER SHALL PROVIDE THE REFUND WITH THE SAME PAYMENT METHOD USED TO PURCHASE RETURNED PRODUCTS.

10.10. IF THE PRODUCTS’ RECEIVER STATED IN THE ORDER FORM IS NOT THE SAME PERSON WHO PAID FOR THE PURCHASE, IN CASE OF EXERCISE OF THE RIGHT OF WITHDRAWAL, THE SELLER WILL REFUND THE PERSON WHO MADE THE PAYMENT.